Return and Refund Policy
If, for any reason, You are not completely
satisfied with a purchase We invite You to review our policy on refunds and
returns.
Please contact us first before returning any
goods. We reserve the right to refuse
any returns without prior notification and authorisation.
The following terms are applicable for any products
that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is
capitalized have meanings defined under the following conditions.
The following definitions shall have the same
meaning regardless of whether they appear in singular orin plural.
Definitions
For the purposes of this Return and Refund Policy:
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30
days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from
the date on which You received the Goods or on which a third party you have
appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation,
You must inform Us of your decision by means of a clear statement. You can
inform us of your decision by:
We will reimburse You no later than 14 days from
the day on which We receive Your order cancellation notice. We will use the
same means of payment as You used for the Order, and You will not incur any
fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return,
please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any
merchandise that does not meet the above return conditions in our sole
discretion.
Only regular priced Goods may be refunded.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply
to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of
returning the Goods to Us. You should send the Goods to the following address:
Cheeky Smoke Lancing Ltd, 8 Queens Parade, North Road, Lancing, West Sussex, BN15 9BA
We cannot be held responsible for Goods damaged or
lost in return shipment. Therefore, We recommend an insured and trackable mail
service. We are unable to issue a refund without actual receipt of the Goods or
proof of received return delivery.
Exchanges
If you need to exchange a product for the same one,
contact us. Please note that We only replace Goods you received defective,
damaged or incorrect.
Contact us
If you have any questions about our Returns and
Refunds Policy, please contact us: